Refund Policy

Refund and Exchange Policy

At Retro-Alpha, we strive to offer suits that perfectly meet your needs. Our unique approach allows you to mix and match sizes within the same suit model, so each piece (jacket, pants, vest) fits your body shape optimally. This method provides a personalized experience comparable to custom tailoring, with the convenience of standardized production for maximum satisfaction.

Exchange Policy

In compliance with Belgian and French consumer laws, and due to the personalized nature of our suits, we do not offer refunds. However, we recognize that adjustments may sometimes be necessary, which is why we offer exchanges under the following conditions:

  • Exchange Period: You have 14 calendar days from the receipt of your order to request an exchange.
  • Exchange Conditions: Items must be returned in their original condition—unworn, unwashed, and with all tags attached.
  • Return Costs: Return shipping costs are the customer's responsibility, except in extreme cases. However, we will cover the shipping costs for the new exchanged item.

No Refund Policy

As each suit is tailored to your unique body shape through size mismatching, it is classified as a personalized product. In line with the legal provisions regarding the right of withdrawal in Belgium and France (Article L221-28 of the Consumer Code in France and similar legislation in Belgium), refunds are not applicable for personalized or custom-made items.

Nevertheless, we are dedicated to ensuring your satisfaction by offering free exchanges to guarantee that your suit meets your expectations.

Guarantees

All our products are covered by a legal guarantee of conformity and protection against hidden defects, as outlined by applicable legislation. If you discover a manufacturing defect or a conformity issue, please contact us as soon as possible so we can address the problem promptly.

Contact and Customer Service

If you have any questions or need to request an exchange, our team is here to assist you throughout the process. Feel free to reach out to us via email at info@retro-alpha.com or through our contact form.